kaeli gizmo values your satisfaction with our tech gadgets. If youre not completely happy with your purchase, please read our Return and Refund Policy below to understand how to return your items.
Return Request :To initiate a return, please email us at [email protected]. All return requests must be made within 30 days of receiving your item. Include your order number and reason for the return in your email.
Eligibility for ReturnsTo be eligible for a return, your item must meet the following criteria:
- It must be unused and in the same condition as received.
- It must be in the original packaging with all accessories included.
- It must not be marked as non-returnable at the time of purchase.
Return ShippingCustomers are responsible for the cost of return shipping unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Refund ProcessOnce we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
ExchangesWe currently do not offer exchanges. If you would like a different item, please return your original item and place a new order.
Customer CommunicationPlease note that all communication regarding returns must be conducted via email. We are here to help and will respond as soon as possible to your inquiries.Thank you for shopping at kaeli gizmo. We appreciate your business and are committed to ensuring you have a positive experience with our products!